![]() ![]() We never got service back until the next day. I got through on the chat through my cell phone and was told they had an outage. I was on hold for 2 1/2 hours and no one ever picked up the call. I called them Saturday FebruI had no phone no cable no internet at 9:45am. The install had all kinds of issues that a 1-day event took 3 days and my service isn't even stable. I was told that this would definitely resolve my internet issue. I told the person I wanted the same service and the same telephone number. The person I spoke with told me I could not have 2 account service at my house to put the new service in my name because the other service was in my husband’s name. I updated service at my house from wired cable to fiber optic because of continued outages. Is this how customer service supposed to be, I work led in customer service and we would never treat our customers like optimum. I have been without internet since March the 3rd 1st they thought it was modem when and exchanged the old modem with new modem at the optimum store it wasn’t modem then they said it was the router there was nothing wrong with router, a tech came out said it was the cable line outside that was messed up and another tech would come out 2-4 days in the mean time we had to use our phone data to use internet now it’s running super slow, was texting A rep asked if date can be reinstated to regular data rep said sure and nothing was fixed text another rep didn’t know what to do gave me a tel number called the number he said there was nothing he could do transferred me to another number couldn’t do anything because there were on the west side of optimum would have to call another number but rep wanted us to purchase more data informed her we needed a few more days because new data was going to start over rep said she could not do that transferred to supervisor she said she couldn’t do anything and she did not k ow who her supervisor was but should be getting a call back. You guys have the worst customer service ever, I had chatted with several reps for hours and nothing was resolved. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |